All of our products are shipped in tamper proof packaging; therefore, returns are limited to unopened containers only (seal not broken), and must be received within 30 days from date of receipt. A return authorization is required, and can be obtained by email (click on "Contact Us" above). There will be a restocking charge of 15%, and the shipping costs are not refundable. The testimonials posted on our website are emails that we have received from real customers who have found our products to be effective for their pets. However, when dealing with medical conditions, there is no one product that will work in all cases, and, therefore, we cannot guarantee that our products will help your pet. In addition, degree of efficacy is dependent upon and affected by whether the products have been used correctly and as recommended. Our online customer support staff is happy to assist you in obtaining the best results possible for your pet. You can contact them by clicking on "Contact Us".
Feel free to contact us for quick answers to your questions, customer service, or to order by phone.