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Shipping Info

Allergicpet.com is not responsible for delivery delays of the carrier. Cost of shipping is non-refundable. Most orders are shipped within 24 hours of receipt during regular business days (Monday through Friday, excluding holidays).


USPS Express Mail (Domestic Only):

  1. Orders placed Monday through Friday by 12:00pm ET usually will ship the same day (excluding holidays).
  2. USPS Express Mail is guaranteed by the US Postal Service to be delivered within one to two days of the shipment date (does not include shipping day). A signature is generally not required unless the delivery address is a business or post office box number.
  3. If two day delivery is ESSENTIAL, we recommend that you call us for confirmation of the actual shipping date.

USPS Priority Mail (Domestic Only):

  1. This class of service is usually delivered in 2-3 business days (excluding day of shipment, Sundays and holidays); however, USPS does not guarantee this.
  2. In some cases, delivery of priority mail can take longer than three business days (excluding shipment date). It is our policy to reship an order that has not been delivered by the 11th day after shipment upon notification by customer. If the customer desires reshipment prior to 11 days, he will be charged for a second order, and we will issue a credit when one of the orders has been returned. If a customer receives both the original order and the reshipment, and does not return one of the orders, the customer will be charged for both orders. If the original shipment is lost and not delivered within thirty days, a credit will be issued upon notification by customer. We urge you to retain email copy of your order with tracking number which will appear in blue at the bottom of your email confirmation. You can double click on this number for tracking updates as they become available from the US postal service.

USPS First Class Mail (Domestic Only):

  1. Delivery of this class of service may take from 7-14 days from the shipment date. See "USPS Priority Mail" option above for information on tracking First Class mail.

USPS TRACKING NUMBERS FOR PRIORITY MAIL:

The US Postal Service scans tracking numbers on packages at the time the package is shipped, and then again when the package has been delivered or there has been an attempt to deliver it. You can track your package by going to www.usps.com; or, you can double click on the blue tracking number that will appear at the bottom of your email confirmation of your invoice.


INTERNATIONAL SHIPMENTS:

AllergicPet.com has many international customers, and we routinely ship to Canada, Great Britain, and many other countries without incident. However, we do advise our customers to check the import laws of their country, as we cannot be responsible for customs and/or quarantine issues; or additional import fees which might be imposed. International shipments are mailed via US Postal Service International Priority or Express Mail, depending upon which option is selected by the customer during the ordering process. The customer will be e-mailed an invoice which contains the tracking number (at bottom of invoice in blue). Orders can be tracked at www.usps.com, or by double clicking on the blue tracking number at the bottom of your email copy of your invoice. We offer a cheaper International Priority shipping option ($12.95 to Canada, and $16.95 to all other countries for orders that weigh three pounds or less). The estimated delivery time for this cheaper option is the same as for regular International Priority Mail (estimated at 7-10 business days); however, this cheaper class of mail does not offer tracking or insurance. Delivery of International Express packages is estimated at 4-6 business days if there are no delays in Customs, and a signature is required at delivery. All of the pricing of our products are in US dollars. For the conversion rate to your currency and a monetary conversion table, go to www.xe.com/ucc/.